Privacy Policy

Brokegamer is committed to protecting and respecting your privacy. This privacy policy explains how we collect, use, and safeguard your personal information when you use our console rental service.

1. Information Collection
When you use our service, we collect the following information in order to process and manage your orders:

• Full Name
• Phone Number
• Email Address
• Residential Address
• Proof of Residence (photo or document)
• Payment Information (for transaction processing)
• Browsing Data on our Website (via cookies and similar technologies)

This information is necessary to verify your eligibility for our delivery service, process your order, and contact you for any follow-up or communication related to your rental.

2. Use of Information
We use your personal information to:

• Process your rental requests
• Verify your identity and residential address
• Manage payments and billing
• Deliver and retrieve the rented consoles and accessories
• Track your order through our delivery services
• Send you important communications related to your rental (confirmation, cancellation, etc.)

3. Data Protection
We take strict measures to protect your information from unauthorized access, disclosure, or alteration. Sensitive information such as payment data is protected by advanced security protocols (SSL encryption, database  protection, etc.).

4. Information Sharing
Your personal information will never be sold or shared with third parties for commercial purposes. However, we may share your information with trusted service providers solely for:

• Processing payments through secure platforms.
• Managing deliveries (through our delivery partners).
• Complying with legal obligations if required by law (e.g., upon request from authorities).

5. Data Retention
We retain your personal information only for the duration necessary to process your rental and to comply with legal obligations (e.g., maintaining accounting records). Once these periods have passed, your data will be securely deleted.

6. Cookies and Similar Technologies
Our website uses cookies to enhance your browsing experience and to analyze the performance of our service. You can choose to disable cookies through your browser settings, but this may affect certain features of the site.

7. User Rights
In accordance with applicable laws, you have the following rights regarding your personal information:

• Right to Access: You may request to view the personal information we hold about you.
• Right to Rectification: You may request to correct or update any inaccurate or outdated information.
• Right to Erasure: You may request the deletion of your personal data, unless we are required to retain it for legal or contractual reasons.
• Right to Restrict Processing: You may restrict the use of your data in certain cases.
• Right to Object: You may object to the processing of your data for direct marketing purposes.
  To exercise your rights, please contact us at info@brokegamer.net.

8. Security of Consoles and Data
All our consoles are equipped with smart tags for professional purposes (equipment tracking). These devices do not collect any personal information about users. Customers are informed of their presence on our website and during the signing of the rental agreement.

9. Limitation of Liability
Although we strive to ensure the security of your personal information, we cannot be held liable for any attack or data breach caused by unforeseen events (hacking, etc.). However, we commit to informing you promptly in case of a data breach.

10. Changes to the Privacy Policy
We reserve the right to modify this privacy policy at any time to reflect changes in our practices or to comply with applicable laws. Any modifications will be posted on this page, and if applicable, you will be notified via email.

11. Contact
If you have any questions or concerns regarding this privacy policy, or if you wish to exercise your rights regarding your personal information, please contact us at:

• Email Address: Info@brokegamer.net